If your item is broken due to faulty parts or manufacturing we can provide a full warranty.

We highly recommend choosing the insurance option when purchasing from digitalframez-au.com as we are not responsible for replacing damaged items due to shipping misshandling.

Insurance will cover lost or damadged frames during transit only. It does not cover damage after the item is received.

Warranty will cover manufacturer faults for a total of three months from delivery date. Digitalframez will cover return shipping up to 18 Pounds, the new frame will be sent free of charge.

digitalframez.co.uk do not offer refunds on purchases.

All digital photo frames come with 3 months warranty.

Please first read the RMA file bellow before purchasing. If you agree, please ask for the
RMA#. The RMA number will be expired in 15 days,

RMA policy:

Returned Merchandise for Replacement or Repair:

Contact us for a Return Merchandise Authorization (RMA) number.
All returned merchandise for repair or replacement must be in absolute
perfect and new condition, in original carton with all manufacturers included
accessories unless being notified.

Original merchandise box must not be defaced or altered in any way.

A US$15 labor charge may be assessed on products or accessories returned for
Warranty repair in which no fault is found.

Customer is solely responsible if RMA Merchandise is damaged in shipping. Any
Such unit will be repaired at standard out of warranty rates.

Customer is responsible for shipping / insurance to our warehouse. We are
not responsible for returned items lost during shipping. Make sure you have
enough insurance coverage.

RMA numbers are valid for no more than 15 (fifteen) days from issue date.

Digitalframez will attempt to ship RMA Merchandise from Mail-In Service within 5
to 10 working days of receiving the unit. If the frame was returned with no error
or damage and is users fault then return shipping will be paid by the buyer.

Merchandise will be considered abandoned if no contact with the customer can
be made within six (6) months of receipt. At that time, the abandoned
merchandise will become the property of Digitalframez

RMA Returns shipping instructions:

A.) All RMA returns must be prominently displayed the RMA NUMBER on the
shipping label or the package will be refused.

B.) All RMA returns must be freight pre-paid in proper shipping packages with
this approved RMA REQUEST FORM attached as your packing slip.
Ship to,

Digital Framez
#107 Qianjin Road,Yongkang City,
Zhejiang pro.(321300) China

C.) Used via a traceable shipping method that can provide a tracking number
for the return RMA package.

D.) All RMA returns must be shipped prepaid. No collect shipment or any out
of country shipment requiring a Broker or Customs Fee will be accepted. Digitalframez
will return ship to customer, consignee pays all balance. Digitalframez will pay
no Broker, duty, customs fee, V.A.T., or any other fee except return shipping.